General Terms and Conditions (GTC)

Care with Concept GmbH
Hauptstraße 13
35614 Aßlar
Germany
Email: info@carewithconcept.de
Website: www.carewithconcept.de
 

§ 1 Scope of Application
 

1. These General Terms and Conditions (GTC) apply to all services provided by Care with Concept GmbH (hereinafter referred to as “CWC”) in the field of international recruitment and placement of nursing professionals to Germany.

2. Customers within the meaning of these GTC are international nursing professionals (“Candidates”), employers in the healthcare sector (“Employers”), and users of the online platform.

3. Deviating terms and conditions shall not apply unless expressly agreed in writing by CWC.

4. These GTC shall also apply to language schools, educational institutions, as well as local and international recruitment, cooperation and implementation partners who, on behalf of or in cooperation with Care with Concept GmbH, provide services related to the recruitment, preparation, qualification, placement or integration of nursing professionals.

5. The inclusion of these GTC applies regardless of whether the cooperation is based on contractual, project-based or platform-based arrangements, unless expressly deviating individual agreements have been made in writing.

 

§ 2 Conclusion of Contract
 

I. By contacting CWC, submitting an inquiry or application, candidates or employers submit a non-binding request to conclude a contract with CWC.
 

II. A contract shall only be concluded once the respective contractual conditions – in particular the scope of services and remuneration – have been individually agreed and expressly confirmed by CWC in writing (e.g. by email or by signing a contract).
 

III. CWC reserves the right to reject inquiries from candidates or employers at its own discretion and without stating reasons.

 

§ 3 Services of CWC

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I. CWC provides services in the field of fair, ethical and transparent international recruitment and placement of nursing professionals in compliance with applicable legal provisions and fair recruitment principles.

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II. CWC’s services may include in particular:

initial consultation and needs assessment for candidates and employersreview and structured preparation of application documents
support during the professional recognition process
full financing of language courses up to B2 level
preparation of candidate profiles and matching with suitable employers
preparation of candidates for interviews and selection procedures
handling of visa, entry and work permit procedures
completion of required official registrations in Germany
implementation of relocation and integration measures
ongoing support of nursing professionals after commencement of employment
 

III. The specific scope of services is determined by the standardized contractual basis of Care with Concept GmbH and may be specified and supplemented by individual additional agreements or contracts.

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IV. There is no entitlement to successful placement, a specific position or a specific employer.

 

§ 4 Principles of Fair and Ethical Recruitment
 

I. Care with Concept GmbH is committed to fair, transparent and ethically responsible recruitment and placement practices for international nursing professionals.

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II. Recruitment is carried out consistently in accordance with the Employer-Pays Principle. Nursing professionals shall not bear any direct or indirect costs related to recruitment or placement.

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III. CWC aligns its services with fair recruitment principles and internationally recognized human rights and labor standards.

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IV. The objective of placement is sustainable, long-term and transparent cooperation while safeguarding the freedom of choice of nursing professionals.

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V. Human Rights Due Diligence
CWC takes potential human rights risks along the entire service chain into account, particularly in the countries of origin of nursing professionals.

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VI. Systematic Risk Analysis
To fulfill its human rights due diligence obligations, CWC regularly conducts structured and documented analyses of human rights risks, particularly regarding fair recruitment, contractual freedom, working conditions, remuneration transparency, non-discrimination and economic dependency.

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VII. Involvement of Cooperation Partners
The risk analysis also extends to cooperation partners, language schools and recruitment partners, who are contractually obliged to comply with fair and ethical recruitment principles.

VIII. Prevention and Remediation
Identified risks are documented and addressed through appropriate preventive and remedial measures. CWC uses recognized public risk assessment instruments for country- and sector-specific analysis.

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IX. Guiding Principles of Placement

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Care with Concept GmbH undertakes to consistently align and implement all services provided within the framework of international recruitment and placement of nursing professionals in accordance with the following six guiding principles:
 

I. Written Form

All material agreements, information, service descriptions as well as the rights and obligations of all parties involved shall be documented in a transparent, comprehensible and verifiable manner in appropriate written or text form.
 

II. Free-of-Charge Placement

The placement of nursing professionals shall be entirely free of charge for the nursing professionals. Neither direct nor indirect fees, costs, charges or comparable financial obligations shall be imposed on nursing professionals.

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III. Limitation of Economic Risk for Nursing Professionals

Nursing professionals shall not be exposed to any unreasonable economic risk as a result of the placement process. Repayment obligations, binding clauses or contractual penalty provisions to the detriment of nursing professionals are excluded.

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IV. Transparency Regarding Structures, Services and Costs

Care with Concept GmbH provides all parties involved with clear, comprehensible and complete information regarding processes, responsibilities, service content and any cost structures.

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V. Sustainability and Participation

Placement activities are aimed at sustainable, long-term and fair employment. Nursing professionals are actively involved in decision-making processes and retain their personal and professional freedom of choice at all times.

 

VI. Overall Responsibility Along the Entire Service Chain

Care with Concept GmbH assumes responsibility for compliance with these guiding principles along the entire recruitment, placement, qualification, recognition and integration chain, including cooperation with partners, language schools and any other involved third parties.

 

§ 5 Recognition Procedure

I. The recognition procedure is governed by German law, in particular the Nursing Professions Act (Pflegeberufegesetz).

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II. The competent recognition authority determines in the recognition decision whether and which compensatory measures are required. In principle, the nursing professional has the freedom to choose between the prescribed compensatory measures, in particular between an adaptation measure and a knowledge examination.

 

III. CWC provides advisory support without restricting the candidate’s freedom of choice.

 

§ 6 Cost-Free Placement (No-Fee Recruitment)

I. Placement services provided by CWC are completely free of charge for candidates.

 

II. Candidates shall not bear any recruitment, placement, training or related costs. Repayment, binding or penalty clauses are excluded.

 

III. Placement-related costs (e.g. language courses, recognition procedures, visas, relocation) are borne by CWC or invoiced to employers as agreed.

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IV. Prior to the conclusion of the contract, Care with Concept GmbH provides the nursing professional with transparent and target-group-appropriate information on which services are part of the placement process. Services that are not directly related to the placement process shall be deemed optional additional services and may be voluntarily used by the nursing professional or declined without any disadvantage. If, after the successful completion of qualification or preparatory measures, no placement of the nursing professional with an employer in Germany takes place, the nursing professional shall not incur any costs; all costs incurred in connection with the placement process shall not be borne by the nursing professional. This provision is implemented in accordance with the Employer-Pays Principle and the principles of fair, transparent and ethical recruitment.

 

§ 7 Remuneration of Employers

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I. Employers shall pay remuneration for the use of CWC's placement services, the amount and scope of which shall be determined exclusively by the individually concluded placement or cooperation agreement.

I. The obligation to pay remuneration arises upon conclusion of the relevant agreement and shall apply in the currently valid version signed by both contracting parties.

II. The remuneration is due within 14 days of the conclusion of the contract. Further payment terms, partial payments or performance-related remuneration components are determined exclusively by the respective contract.

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§ 8 Obligations of Employers

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I. Employers undertake to employ and remunerate the nursing staff placed by Care with Concept GmbH in accordance with the applicable statutory, collective agreement or – if no collective agreement applies – locally customary conditions for comparable domestic nursing staff.

II. Employers shall ensure that the basic labour, social and residence law conditions for the employment of the nursing staff placed are complied with.

III. Employers undertake to actively participate in the integration of the nursing staff placed with them within the scope of their operational capabilities. This includes in particular:

1. structured induction training at the workplace,

2. the appointment of a suitable contact person within the company for technical and organisational questions

3. an appreciative welcome culture in the working environment.

IV. Employers shall support the nursing staff placed with them in accordance with their operational capabilities in matters relating to organisation and integration, in particular in connection with the start of work, operational processes and social integration.

V. Employers undertake not to agree any inadmissible or non-transparent repayment, commitment or contractual penalty clauses in employment contracts or supplementary agreements with nursing professionals placed by Care with Concept GmbH.

VI. Further integration or support services may be agreed separately between the employer and Care with Concept GmbH and are not part of these General Terms and Conditions.

 

 Obligations of Candidates

I. Candidates undertake to provide CWC with complete, accurate and truthful information about themselves, their qualifications, professional experience and language skills.

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II. Candidates are obliged to provide the necessary documents (e.g. training certificates, references, language certificates) in full and on time.

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III. Candidates undertake to participate actively and responsibly in the measures provided for in the placement process, in particular:

Participation in language courses and qualification measures

Participating in agreed meetings, interviews and appointments

Complying with the organisational instructions, procedures and deadlines specified by CWC as part of the placement process, in particular in connection with documents, appointments, preparatory measures and visa and recognition procedures.

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IV. Candidates undertake to notify CWC in writing of any changes in relevant personal circumstances (e.g. qualifications, availability, residence status) within seven calendar days of becoming aware of them.

 

V. In the event of significant breaches of duty, false information or sustained refusal to cooperate, CWC is entitled to terminate the placement process for good cause.

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§ 9 Free Choice of Candidates

I. Nursing professionals are not obliged to accept a job offer arranged by Care with Concept GmbH.

II. Nursing professionals may reject a job offer at any time without giving reasons and will not face any sanctions, contractual penalties or other adverse consequences as a result.

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§ 10 Withdrawal and Early Termination

I. Regulations for employers

If a nursing professional placed by CWC resigns for reasons for which they are responsible, the graduated cost reimbursement regulations contractually agreed between CWC and the employer at the start of the contract shall apply.

CWC does not accept inadmissible or non-transparent repayment or binding clauses.

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II. Regulations for the protection of nursing professionals

Care with Concept places nursing professionals who do not enter into any contractual cost reimbursement, repayment or binding regulations themselves and who are not subject to any cost reimbursement obligations in the event of premature termination or resignation. Placement is consistently carried out in accordance with the employer-pays principle and in line with the no-fee policy principles, according to which nursing professionals do not bear any fees or costs for their placement.

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§ 11 Liability

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I. CWC shall be liable without limitation in cases of intent and gross negligence.

II. In cases of slight negligence, CWC shall only be liable in the event of a breach of a material contractual obligation (cardinal obligation). In this case, liability shall be limited to typical, foreseeable damage.

III. Liability for damages resulting from injury to life, limb or health remains unaffected.

IV. CWC shall not be liable for decisions, measures or omissions on the part of employers, authorities, recognition bodies, foreign representations or other third parties, insofar as these are not attributable to CWC's sphere of responsibility or influence.

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§ 12 Limitation Period

I.Claims arising from the contractual relationship shall become time-barred, to the extent permitted by law, within one year of becoming aware of the claim, but no later than upon expiry of the statutory maximum limitation periods.

II.This shall not affect claims arising from injury to life, limb or health, or claims in cases of intent or gross negligence.

 

§ 13 Contract Language

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I. The contract language is German.

II. If contract documents or information are also provided in another language, the German version shall serve as the authoritative version for the interpretation of the contractual relationship in case of doubt.

 

§ 14 Data Protection

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I. CWC processes personal data exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the relevant national data protection laws.

II. Personal data is processed exclusively for the purpose of providing placement services, recognition support, preparing the employment relationship and integration.

III. Personal data is only passed on to third parties if this is necessary for the provision of placement services (e.g. to employers, authorities, recognition bodies), if it is required by law or if it is based on the express consent of the data subject.

IV. Further information on the type, scope and purpose of data processing and on the rights of data subjects can be found in CWC's separate privacy policy, which is available on the website.

 

§ 15 Complaint Management

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I. Care with Concept GmbH provides a transparent and confidential complaints management system.

II. Complaints can be submitted to Care with Concept GmbH in writing or in text form, in particular by email to

beschwerde@carewithconcept.de

In addition, complaints can be submitted via a publicly accessible online form on the Care with Concept GmbH website in German and English.

III. The following person has been designated as the contact person responsible for receiving, reviewing and processing complaints:

Mr Libin George
Care with Concept GmbH
Email: beschwerde@carewithconcept.de

IV. Complaints received will be reviewed promptly. Receipt of the complaint will be confirmed and it will be processed within a maximum period of three weeks from receipt of the complete complaint. The complainant will receive factual feedback on the outcome of the review within this period.

Complaints will be processed confidentially, impartially and without prejudice to the complainant. The provisions of the Whistleblower Protection Act, as amended, apply.

 

§ 16 Right of Withdrawal

I. Consumers have the following right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

II. The withdrawal period is fourteen days from the date of conclusion of the contract.

III. To exercise your right of withdrawal, you must inform us at

Care with Concept GmbH
Hauptstraße 13
35614 Aßlar
Germany

Email: wiederruf@carewithconcept.de

by means of a clear statement (e.g. by letter or email) of your decision to withdraw from this contract.

IV. To comply with the withdrawal period, it is sufficient that you send the notification before the expiry of the withdrawal period.

 

§ 17 Confidentiality

I. The contracting parties undertake to treat all confidential information that becomes known to them in the course of their cooperation, in particular personal data, business and trade secrets, as confidential.

II. The obligation to maintain confidentiality shall continue to apply even after the contractual relationship has ended.

III. Statutory disclosure obligations remain unaffected.

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§ 18 Written Form

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I. Amendments or additions to these General Terms and Conditions and other contractual agreements must be made in writing.

II. This also applies to any amendment or waiver of this written form requirement.

III. There are no verbal side agreements.

 

§ 19 Place of Jurisdiction

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I. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with this contractual relationship shall be the registered office of Care with Concept GmbH.

II. For consumers, the statutory place of jurisdiction shall apply.

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§ 20 Severability Clause

I. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision in a legally permissible manner.

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§ 21 Audit and Extraordinary Termination Rights

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I. General and event-related reservation of inspection

Care with Concept GmbH is entitled to check compliance with these General Terms and Conditions and the Declaration of Principles on Fair and Ethical Recruitment at any time.

A reservation of inspection exists both independently of specific circumstances and in specific circumstances, in particular in the event of concrete indications of possible violations of legal requirements, contractual obligations or the principles of fair recruitment.

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II. Obligations of the contracting parties to cooperate

The contracting parties undertake to support Care with Concept GmbH to an appropriate extent within the scope of such an audit. This includes, in particular, the provision of relevant information, documents and evidence, insofar as these are necessary for the audit and legally permissible.

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III. Measures in the event of identified violations

If Care with Concept GmbH identifies violations of these General Terms and Conditions or the Declaration of Principles, CWC is entitled to take appropriate and proportionate measures. These include in particular:

1. ·Request for immediate cessation of the violation,

2. ·Setting reasonable deadlines for remedying defects,

3. ·Temporary suspension of individual services or cooperation.
    

IV. Right of termination for good cause

In the event of serious or repeated violations of these General Terms and Conditions or the Declaration of Principles, Care with Concept GmbH shall be entitled to terminate existing contractual relationships extraordinarily and without notice for good cause.

Good cause shall be deemed to exist in particular if the principles of fair recruitment, the employer pays principle, no-fee recruitment or other essential contractual obligations are violated.

V. Non-affection of statutory rights

Further statutory rights, in particular claims for damages or

official measures, remain unaffected by this provision.

 

 

 

Status: Version 1.7 / 22 January 2026

 

 

CWC_GTC_EN-Version 1.7 / 22 January 2026